About.

Karen started, as most useful things do, with a refund nobody wanted to chase. Forty-five minutes on hold. Two transfers. A voucher instead of a credit card reversal. The kind of small theft that companies have quietly normalized because they know most people won’t fight for ninety dollars.

Then a thought: companies replaced the humans on those calls with AI years ago. Phone trees. Voice menus. Scripts that loop until you give up. So we sent AI back. Not to argue, not to shout — just to wait, listen, and ask the next reasonable question. The same job their reps are doing, on the other end of the line, with fewer keystrokes than you’d expect.

What Karen is:

• — a representative who knows the regulations
• — patient enough to navigate any phone tree
• — calm enough to not get hung up on

She isn’t a chatbot pretending to be human. She tells the agent who she is when asked, captures the names and confirmation numbers you’d forget to write down, and sends you the recording so you have receipts the next time someone says “we’d never offer that.”

Run by a small team in Brooklyn. Karen herself is many things, but mostly: never tired.