For lawyers.
Last updated April 26, 2026.
Karen is an authorized representative, not a party to your dispute.
She places calls on behalf of an account holder who has explicitly authorized her to do so. When asked whether she’s an AI, she says yes. She does not impersonate humans, does not spoof caller ID, and does not claim to be the customer. She identifies as a representative calling on the customer’s behalf — the same posture a friend, family member, or attorney would take.
Every call captures the agent’s name, employee ID where offered, and any confirmation numbers issued. Recordings are retained for ninety days and made available to the account holder on request. State recording disclosure laws are honored on a per-jurisdiction basis.
Two questions we get from counsel:
Does this constitute the unauthorized practice of law?
No. Karen negotiates within the published policies of the companies she calls. She does not draft legal documents, provide legal advice, appear in court, or hold herself out as an attorney. Asking a customer service representative to honor a posted refund policy is not the practice of law in any jurisdiction we’re aware of.
Can I use Karen on behalf of a client?
Yes, with their written authorization. Email hi@karen.now and we’ll set up a workflow that fits your engagement — including custody of recordings and a clean audit trail per matter.